Privacy Policy

At Ihooro Safaris, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an inquiry, book a safari, or communicate with us.

1. Who We Are

Ihooro Safaris is a Uganda-based safari and travel company offering wildlife safaris, gorilla trekking, cultural experiences, scenic adventures, and other tailor-made travel experiences across Uganda and East Africa.

For the purposes of this Privacy Policy, “Ihooro Safaris,” “we,” “us,” or “our” refers to Ihooro Safaris.

2. Information We Collect

We may collect personal information that you voluntarily provide when using our website or services, including:

• Full name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Travel dates and preferred destinations
• Number of travelers
• Safari preferences and special requests
• Accommodation and transportation requirements
• Passport or travel information where necessary for a booking
• Payment and billing information where applicable
• Any other information you provide through inquiry, booking, or contact forms

We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and general website usage data.

3. How We Use Your Information

We may use your information to:

• Respond to safari and travel inquiries
• Prepare customized safari itineraries and quotations
• Process and manage bookings
• Arrange accommodation, transportation, activities, permits, and other travel services
• Communicate with you about your trip
• Provide customer support
• Process payments and related transactions
• Improve our website, services, and customer experience
• Send promotional information, newsletters, or travel updates where permitted
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and in ways that are relevant to the services we provide.

4. Sharing Your Information

Ihooro Safaris does not sell or rent your personal information to third parties.

Where necessary to organize and deliver your safari, we may share relevant information with trusted service providers and partners, such as:

• Lodges, hotels, and camps
• Transport providers and drivers
• Safari guides and tour operators
• Wildlife and conservation authorities
• Gorilla and wildlife permit authorities
• Airlines or other travel service providers
• Payment processors and financial institutions
• Technology, website hosting, or communication service providers

We only share information that is reasonably necessary to provide the requested service, process a booking, or meet legal obligations.

5. Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and improve our services.

Cookies may help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website functionality
• Measure marketing and website performance

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services and Links

Our website may contain links to third-party websites, including accommodation providers, travel services, social media platforms, payment services, or other relevant websites.

Ihooro Safaris is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

7. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that information submitted online is provided at your own risk.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including managing bookings, maintaining business records, resolving disputes, complying with legal requirements, and improving our services.

When information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request information about how your personal data is being used

To exercise any applicable privacy rights, please contact Ihooro Safaris using the contact details provided on our website.

10. Marketing Communications

If you choose to subscribe to our newsletter or receive travel updates, we may use your contact information to send you information about safari packages, destinations, special offers, travel tips, and other relevant updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

11. Children’s Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

12. International Data Transfers

Because safari and travel arrangements may involve international travelers, accommodation providers, airlines, payment providers, and other service partners, your information may sometimes be processed or transferred outside Uganda.

Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy requirements.

13. Changes to This Privacy Policy

Ihooro Safaris may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Ihooro Safaris through the contact details below.

Ihooro Safaris Uganda

Email: info@ihoorosafari.com

Phone/WhatsApp:+256777334550
Website: https://ihoorosafaris.com/

We are committed to respecting your privacy and handling your information responsibly while helping you plan memorable journeys across Uganda and East Africa.